All products sold by Nuventoo come with the manufacturer’s standard warranty, which covers defects in materials and workmanship under normal use. The warranty period varies by product and manufacturer — specific warranty duration is noted on each product page where applicable.

The warranty begins on the date of delivery to the customer, as confirmed by shipping carrier records.

• Manufacturing defects in materials or workmanship
• Hardware malfunctions that occur under normal, intended use
• Component failures not caused by external factors (e.g., power surges, liquid damage)
• Products that arrive dead-on-arrival (DOA) or fail within the warranty period

If a covered defect is confirmed, we will, at our discretion, repair the item, replace it with an identical or equivalent product, or issue a full refund.

• Damage caused by accidents, misuse, neglect, or improper handling
• Unauthorized modifications, repairs, or alterations
• Normal wear and tear, including scratches, dents, and cosmetic damage
• Damage caused by use with non-compatible products, accessories, or power supplies
• Damage resulting from natural disasters, power surges, or environmental conditions
• Products with removed or altered serial numbers or warranty labels
• Consumable components such as batteries, bulbs, and filters (unless defective at delivery)

To submit a warranty claim, please follow these steps:

1. Contact our support team at support@nuventoo.com or call +1 (718) 383-5229
2. Provide your order details: order number, product name, and date of purchase
3. Describe the issue: include a clear description of the defect or malfunction
4. Attach photos or video: visual evidence of the issue helps us process your claim faster
5. Await our response: our team will review your claim and respond within 2-3 business days with next steps

Please do not return any products without first receiving return instructions from our support team.

Depending on the nature of the warranty claim, we may offer one of the following resolutions:

• Repair: The defective product will be repaired at no cost to you
• Replacement: A replacement product (identical or equivalent) will be shipped to you at no additional charge
• Refund: A full refund to your original payment method if repair or replacement is not possible

Shipping costs for warranty claims that are confirmed as manufacturer defects will be covered by Nuventoo.

For warranty inquiries or to initiate a claim, please reach out to our support team: