Our Policy & Order Tracking
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Live Shipment Simulation
London, UK Destination
Delivery progress In Transit — Day 2 of 5
Order
Placed
Processing &
Handling
In
Transit
Out for
Delivery
Delivery FAQs
Answers to the questions our customers ask most
All orders are processed within 1–3 business days followed by a carrier transit window of 3–5 business days, giving a combined estimated delivery of 4–8 business days from order date. You'll receive dispatch confirmation with tracking details by email once your parcel leaves our fulfilment centre.
Please check your spam or promotions folder first. If nothing arrives within 1 hour, contact us at support@nuventoo.com with your full name and approximate order time, and our team will verify your order status manually.
Carrier scan events can pause for 24–48 hours during transit legs, international handoffs, or peak periods. This is completely normal. If there's been no update for more than 72 hours, open a support ticket at support@nuventoo.com with your order ID and we'll investigate directly with the carrier.
Address changes are only possible before an order enters the handling phase. Email support@nuventoo.com immediately with your order ID and the correct delivery address — include "ADDRESS CHANGE" in the subject line for priority handling.