You may return most items purchased from Nuventoo within 30 days of delivery for a full refund, provided the following conditions are met:

• The item is in its original, unused condition
• The item is in its original packaging with all tags, labels, and accessories included
• You have proof of purchase (order confirmation email or receipt)
• The return is initiated within 30 days of the delivery date

Items that have been used, altered, damaged by the customer, or are missing original packaging may not be eligible for a full refund. Partial refunds may be offered at our discretion in such cases.

To start the return process, please follow these steps:

1. Contact our support team at support@nuventoo.com or call +1 (718) 383-5229 during business hours (Monday-Friday, 9 AM – 5 PM ET)
2. Provide your order details including your order number, the item(s) you wish to return, and the reason for the return
3. Receive return authorization — our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions
4. Ship the item back — securely package the item in its original packaging and ship it to the address provided. We recommend using a trackable shipping method
5. Receive your refund — once we receive and inspect the returned item, we will process your refund within 7 business days

Important: Do not return items without first obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or delayed.

Once your returned item is received at our facility, it will be inspected to ensure it meets our return conditions. Upon approval:

• Refunds are processed within 7 business days after the returned item is inspected and approved
• The refund will be credited to your original payment method (credit card, debit card, PayPal, etc.)
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement
• You will receive an email confirmation once your refund has been processed

If you paid with a credit card, the refund will be applied to the same card used for the original purchase. For PayPal payments, the refund will be credited to your PayPal account.

The customer is generally responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product, or damaged during transit).

We recommend using a trackable shipping service and purchasing shipping insurance for returns of high-value items. Nuventoo is not responsible for returned items lost or damaged during return transit.

Original shipping costs are non-refundable unless the return is due to our error.

If you would like to exchange an item for a different size, color, or model, please initiate a return for the original item and place a new order for the desired item. This ensures the fastest processing time.

If the item you want is available, we can also arrange a direct exchange. Contact our support team for assistance.

The following items cannot be returned or refunded:

• Items that have been used, opened, installed, or modified
• Items without original packaging, tags, or accessories
• Gift cards and promotional vouchers
• Downloadable software or digital products
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
• Personal care items and hygiene products (for health and safety reasons)
• Custom or personalized orders

If you receive an item that is damaged during shipping or is defective, please contact us within 48 hours of delivery. To expedite the process, please provide:

• Your order number
• Clear photographs of the damaged or defective item
• Photos of the shipping packaging (if damaged during transit)
• A brief description of the issue

For confirmed damaged or defective items, we will provide a full refund or replacement at no additional cost, including return shipping.

If you need to cancel an order, please contact us as soon as possible. Orders can be cancelled without charge if they have not yet been shipped. Once an order has been shipped, it cannot be cancelled and must go through the standard return process.

For any questions about returns or refunds, our customer support team is ready to help: